Archive for July, 2013

In this post will discuss on the Cisco HCM-F  which is a section of Cisco HCM-Service Fulfillment (HCM-SF) The HCM-F Layer is a centralized data repository and control point to manage the monitoring of the HCS solution. Configuration data is synchronized from Domain Managers into the centralized data repository to represent the installation. Monitoring components […]

In this post will discuss on the Cisco PC4HCS  which is a section of Cisco HCM-Service Assurance (HCM-SA) Prime Central for HCS is intended for use in a Managed Service Provider (MSP) Network Operations Center (NOC). Prime Central for Cisco Hosted Collaboration Solution was formerly known as Cisco Hosted Collaboration Mediation. Prime Central for HCS […]

Cisco Finesse

Posted: 17th July 2013 by An in Cisco ICM/IPCC/UCCE/UCCX

Cisco Finesse is a replacement for CAD in IPCC scenario! From on Cisco 9.0 UC series Cisco Finesse will take the role of CAD agent/supervisor The main plus with this tool is:- It is 100% browser-based desktop implemented through a web 2.0 interface; no client-side installations required The key tenets of the Finesse approach: OpenSocial […]