In this post will discuss on the Cisco HCM-F  Smile which is a section of Cisco HCM-Service Fulfillment (HCM-SF)

The HCM-F Layer is a centralized data repository and control point to manage the monitoring of the HCS solution. Configuration data is synchronized from Domain Managers into the centralized data repository to represent the installation. Monitoring components are configured as defined by the administrator to monitor and report observed events and alarms.

The centralized data repository provides data for HCS Prime (PC4HCS). The HCM-F Layer also includes several other services for implementing service inventory and platform management. It also has several other services for implementing varying functions.

Cisco Hosted Collaboration Mediation Fulfillment (HCM-F) delivers the following main functions and services:

1. A centralized database for the Cisco HCS solution: the Shared Data Repository (SDR)

2. Synchronization of the SDR with domain managers: Multiple synchronization services populate the SDR and keep it updated when configuration changes are applied through these domain managers: The following services populate and update the SDR:

  • CUCDMSync service: Updates the SDR when configuration changes are applied through the Cisco Unified Communications Domain Manager (CUCDM)
  • UCSMSync service: Updates the SDR when configuration changes are applied through the UCS Managers.
  • VCenterSync service: Updates the SDR when configuration changes are applied through the vCenters.

3. The Cisco HCM-F Administrative UI: Allows configuration of management and monitoring of UC applications through Cisco HCM-F services by automatic and manual changes to the SDR.

4. Services to create and license UC application servers:

  • Cisco HCS IPA Service
  • Cisco HCS License Manager Service

5. Services for automatic configuration of the Cisco Unified Operations Manager (CUOM):

  • Cisco HCS Fulfillment service
  • Cisco HCS DMA-CUOM service
  • Cisco HCS Provisioning Adapter (CHPA) service

Based on data extracted from the SDR, these three services work together to automatically configure the CUOM to monitor Unified Communications Applications and customer equipment.

6. Services for automatic configuration of the Prime Central – Infrastructure Monitoring (PC-IM):

  • Cisco HCS Fulfillment service
  • Cisco HCS DMA-IM service

Based on data extracted from the SDR, these two services work together to automatically configure the PC-IM to monitor data center management and UC management applications.

7. An HCS Northbound Interface (NBI) API service: Provides an interface to the service provider BSS or OSS.

8. Billing services through Service Inventory: Provides the service provider with reports on customers, subscribers, and devices. These reports are used by the service provider to generate billing records for their customers.

9. Platform Manager

 

hcm-f

 

 

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