Cisco Hosted Collaboration Solution (HCS) Offer cloud-based unified communications and collaboration applications to customers. This product mostly handled by Service Providers like BT, Orange etc. Below I am giving an over view of it’s components and up coming post will describe on each.

Features and Capabilities


Unified Communications: HCS 9.1.1 supports the new features and capabilities in

  • Unified Communications Manager 9.1
  • Unity Connection 9.1
  • Jabber 9.1
  • Emergency Responder 9.0
  • Unified Enterprise Attendant Console 9.0.
  • Cisco Contact Center Enterprise (customer collaboration): The HCS 9.1.1 release supports outbound calling, outbound IVR, Precision Routing, and Cisco Finesse Desktop, in addition to further integration with the HCS management tools. Density of contact center applications has also been improved.
  • Cisco TelePresence: Integration with Cisco Telepresence Exchange (CTX) supports multipoint videoconferencing capabilities using shared bridging resources.
  • Cisco WebEx® (web conferencing)


Infrastructure Provisioning. A new Infrastructure Provisioning Agent partially automates the provisioning of the unified communications infrastructure. CUCDM, CCDM

Service Assurance. Improved fault correlation capabilities have been added with greater numbers of use cases for root-cause analysis and service-impact analysis. Products includes CUOM, PC4HCS

License Management. A new license manager can facilitate sharing of HCS licenses between customers, which gives service providers a simpler way to manage user licensing across their customers. ELM, HLM



  • Cisco UCS 6200 Series Fabric Interconnects and Cisco Nexus 2000 Series Fabric Extenders
  • Added support for Virtualized Multi-tenant Data Center Compact Point of Delivery (PoD) (N5K for L2)
  • Support for VMware 5.0


There are a few pieces of software that are unique to HCS

1) Cisco Hosted Collboration Mediation Fulfillment (HCM-F) – This component is used to automate the upgrades of the UC applications, produce bundle-based billing reports from the configuration domain, and also automatically provision/configure the Service Assurance architecture so as you deploy HCS to end customers, the monitoring of those configurations is automatically done for you.

2) Prime Central for HCS Assurance (PC4HCS) – This component is responsible for provides lots of functionality in regards to monitoring the HCS solution. It aggregates data from CUOM, CUSM, DCNM, and vCenter and can display all the events/errors/alarms that those components are reporting. It also has the ability to normalize these errors and forward them to an existing alarm management or ticketing system via SNMP traps. It also includes a statures like fault correlation (root cause analysis) and service impact analysis which allows you to see what services are affected based on the error information that is being reported.

3) UC on UCS (Cisco Unified Communications on Cisco Unified Computing System) – This solution very much  opposed to HCS. Within HCS we allow the over subscription of  UCS resources for some of the smaller OVAs where in UC on UCS you would be required to map a vCPU to an entire core. This allows for much greater density. Also, the HCS licensing scheme allows for the SP to pool licenses and transfer between the customers as needed where in UC on UCS, these licenses are bound to customers, once purchased.

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