In this post will discuss on the Cisco PC4HCS  Smile which is a section of Cisco HCM-Service Assurance (HCM-SA)

Prime Central for HCS is intended for use in a Managed Service Provider (MSP) Network Operations Center (NOC). Prime Central for Cisco Hosted Collaboration Solution was formerly known as Cisco Hosted Collaboration Mediation. Prime Central for HCS provides a single-pane view of assurance data in the hosted environment. Prime Central for HCS acts as a bridge among customer-specific implementations of the following domain managers, in a virtualized environment.

  • Cisco Unified Operations Manager (CUOM) 9.0
  • Infrastructure Monitor
  • Cisco Unified Computing System Manager (UCSM) 2.0
  • Data Center Network Manager (DCNM) – SAN 6.1.2
  • Data Center Network Manager (DCNM) – LAN 6.1.2

PC4HCS supports service provider dashboard to view the events generated from above mentioned domain managers. The name of the product is represented as Prime Central for HCS within the application GUI.

The following port-lets can be launched from the dashboard:

  1. List of all events (Alarm Browser – All Events)
    –Includes all events detected by Prime Central for HCS from the underlying domain managers
    –Service events from Service Visualizer will be seen in this view
  2. Root Cause Events—Synthetic events that were determined to be root-cause of the failure.
  3. Service Events—Service-impact events describe the state of services; this is an event generated to notify the state of the top node in the service impact tree.
  4. List of Undetermined Events—Child events that are part of the correlation tree for which a clearing event has not arrived. Parent events of these child events are cleared since Resolution events were sent to clear them.
  5. Service Availability—Displays service model with tree listing customers, application clusters, and VMs discovered from SDR database. In the Service Tree view, each customer is color-coded based on the overall status of its services, such as voice, voicemail, and availability
  6. Infrastructure Monitoring—Used to view vCenter event details and process monitoring of management applications data for management application such as vCenter server, CUOM, Cisco Unified Communications Domain Manager (CUCDM), Cisco Unified Intelligence Center (CUIC), and Contact Center Domain Manager (CCDM).
  7. Global Cross-Launch—This portlet lists the domain managers that you can cross-launch from Prime Central for Cisco Hosted Collaboration Solution.

Cisco Prime Central for Hosted Collaboration Solution 9.1.1 Installation Guide

Cisco Prime Central for Hosted Collaboration Solution Assurance 1.1 User Guide


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